Hello and welcome to ears & dears shop! :)
Please read the following information before purchase:
- Currently we accept PayPal only. We can receive payments from personal PayPal accounts only. We cannot accept payments from business PayPal accounts.
- Prices are listed in USD.
- Sales are final.
- Ears & dears dolls are created, sewn and shipped from Moscow, Russia.
- Regular international shipping rate is 15 USD.
- I make my best to ship your order within 2 - 3 business days after receiving confirmation.
- Tracking information will be provided via email (you will receive an automatic letter from PayPal) once I ship your order.Please contact me if you didn't get the letter and I will be happy to provide you the tracking info.
- International delivery time varies by country; usually it takes 10-14 days for the orders to be delivered to the US and Europe. It may take longer during holiday seasons. Please allow 3-4 weeks for your orders to be delivered . I always track your orders and keep you updated. Please feel free to contact me and I'll be happy to answer your questions.
- For Australia delivery time is 3-5 weeks. Shipments to Australia cannot be tracked.
- Unfortunately I cannot control work of the post and customs.
- I track all orders daily with an application.
- You can always ask for express delivery with delivery company. Just write on firstname.lastname@example.org
- E&D is not responsible for any lost items while in international transit. I cannot refund for items lost in the mail.
- Each doll in ears & dears shop is made by my own hands and is one of a kind and unique.
- You are purchasing the actual item shown.
- Sales are final, no returns and refunds
- Colours may slightly differ due to monitor settings. You can always e-mail me for extra photos or check out @ears.and.dears page on Instagram.
- Ears & dears dolls are not intended for children under the age of 3 due to safety reasons. Please note, that embroidery on ears & dears dolls usually is delicate and must be treated gently.
- Sales are final.
- By purchasing you agree with ears & dears store terms and conditions.
- To clean dolls please use a damp cloth only. All items should be washed and cared for by hand. Machine wash at your own risk.
- Custom orders for dolls are currently closed
- If you have any questions about ears & dears dolls or want to make a custom order of knits, please, contact me via email@example.com or send a direct message on Instagram @ears.and.dears
- If your doll needs mending please contact me and I will be glad to help you.